POLICY

Arriving

Please arrive on time for your face or body treatment. Arriving late will reduce your treatment time as each session will be finished exactly on time as a courtesy to the next client.

We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals (within 15 minutes after your appointment) by performing the most complete treatment possible in the time remaining.

Unfortunately, arriving 15 minutes after the scheduled time of your appointment will result in full charges without the opportunity to reschedule. If you have a gift voucher and do not show up for your treatment or cancel 24 hours before your treatment time, you will forfeit your voucher.

Cancellations

If you need to cancel your appointment, please telephone or text at 07881 825751 or
Any cancellations with less than 24 hours notice will result in full charges on your credit card (or the equivalent deduction from gift vouchers).

Refund Policy - Products

Due to personal hygiene and Health and Safety regulations, unfortunately we cannot give refunds on any products sold.

Refund Policy - Services

If you have received a treatment that you are not satisfied with please contact us immediately and every effort will be made to rectify the complaint.

Health Conditions

Please advise us of any health conditions, allergies or injuries which could possibly affect your treatment.

Massage and Body Treatments

Speak with the therapist directly about style and depth of pressure. You must be 18 or over to receive massage treatments.

Cleanliness

In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.